Q1. Can I have a sample order for LED light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than expected requirements.
Q3. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Q4. Is it OK to print my logo on LED light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q5. Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q6. How to deal with the faulty products?
A: Our products are produced in a strict quality control system and the defective rate will be less than 0.2%. During the guarantee period, we will send new lights with new orders for small quantities. For defective batch products, we will repair and resend them or discuss solutions.
Velvet Light
