Frequently Asked Questions
What is the lead time for sample and bulk orders?
Samples typically take 3-7 working days, while bulk orders generally require 30-40 working days depending on the quantity.
What shipping methods are available?
We offer shipping via Express (DHL, UPS, Fedex) for 3-5 days delivery, Air cargo for 5-7 days, or Sea freight for the most economical long-term shipping.
How long is the product warranty?
We provide flexible warranty options ranging from 1, 2, 3, to 5 years based on your specific project requirements.
How do you ensure the quality of the LED lamps?
100% of the lamps undergo reliability testing, including a 24-hour lighting temperature test and a subsequent cooling test to ensure perfect performance before shipping.
Do you offer OEM or customization services?
Yes, we provide full OEM services, including logo printing on products and customized retail packaging to meet your brand needs.
What are the available dimming options for the panels?
Our panels can be configured to work with 0-10V, PWM, RX dimming, or advanced DALI / DALI-2 DT 6 protocols.
Velvet Light
