Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll provide a quote.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos/videos are available upon request.
What certifications do your lights have?
Our standard lights typically hold CE and RoHS. Custom orders can be certified upon request (additional cost/time may apply). Please ask for specific certifications if needed.
What is your production lead time?
Standard items take 15-30 days. Custom orders usually require 30-60+ days, depending on the complexity and quantity. We confirm the exact lead time after finalizing order details.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked.
What is your warranty policy?
We offer a 1-year warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Damage during transit or improper installation is excluded.
Velvet Light
