When can I receive a quotation for my inquiry?
We usually provide a quotation within 2 hours after receiving your inquiry. If your request is urgent, please specify it in your correspondence so we can prioritize your processing.
Are your products customizable and what is the lead time?
Yes, products can be customized based on special requirements using the latest technology. The production cycle typically takes about 30 working days after order confirmation, depending on quantity and product type.
What are the standard delivery terms?
We accept various international delivery methods including EXW (Factory Delivery), FOB (Free on Board), CNF (Cost and Freight), CIF (Cost, Insurance and Freight), and DDP (Delivered Duty Paid).
How are transportation costs and delivery times determined?
Costs depend on the volume of goods, mode of transport (sea, air, or express), and the specific destination port or airport. We calculate these accurately once relevant shipping information is provided.
What is the validity period of your price offers?
Quotations are generally valid for 30 days. This period is determined by market fluctuations in raw material prices.
How do you handle potential quality issues?
For quality concerns, we analyze the issue based on samples provided. If it is a component defect, we typically provide replacements for free in the next shipment. For larger batch issues, we facilitate returns and cover associated shipping and replacement costs.
Velvet Light
