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Frequently Asked Questions
Q1: Can I have a sample order for LED lights?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What is the typical lead time for orders?
Samples require 3-5 working days, while mass production typically takes 7-10 days.
Q3: Do you have a minimum order quantity (MOQ)?
We maintain a low MOQ; even 1pc for sample checking is available.
Q4: How are the goods shipped and how long is the transit?
We usually ship via DHL, UPS, FedEx, or TNT, which typically takes 3-5 days. Airline and sea shipping are also available as options.
Q5: What is the process for placing an order?
First, let us know your requirements. Second, we provide a quote. Third, the customer confirms samples and places a deposit. Fourth, we arrange production.
Q6: Do you offer a guarantee for your products?
Yes, we offer a 2-5 year warranty on our LED products, supported by a strict quality control system with a defective rate of less than 0.2%.
Velvet Light
